![]() ![]() I did reach out to Dell and established a ticket with them. Is the behavior the same if you use the drivers provided by your OEM Dell?Ī - The behavior is the same when using drivers provided by Dell. To upload and attach a file, use the " Drag and drop here or browse files to attach" option below the response textbox.Ģ- How many devices with Intel® Wi-Fi 6E AX211 are experiencing this behavior?ģ- The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer and the recommendation is to use the customized drivers from the OEM to avoid losing features or customizations. txt file), please attach it to your reply. To save your scan, click Next and click Save.Click the menu where it says " Summary" to change to " Detailed View". The Intel® SSU defaults to the " Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.Download the Intel® SSU and save the application on your computer.Is the behavior the same if you use the drivers provided by your OEM Dell?Ĥ- When did the issue start to happen? Did it work fine before at any time? If so, do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?ĥ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system: If the behavior persists, please provide us with the following information from the device with the Intel® Wi-Fi 6E AX211:ġ- Is the Intel® Wi-Fi 6E AX211 the original wireless adapter that came pre-installed on the system? Or did you integrate it on the computer?Ģ- How many devices with Intel® Wi-Fi 6E AX211 are experiencing this behavior?ģ- The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer and the recommendation is to use the customized drivers from the OEM to avoid losing features or customizations. You may contact the computer manufacturer (OEM) DELL* in case of further assistance is required with this step. This refers to fully shutting down the device and removing all sources of power, including batteries if applicable, then repowering. Regarding the error code 10 on the Intel® Wi-Fi 6E AX211, as a first approach, we recommend performing a Cold reboot of the system. Therefore, we kindly request you open a separate thread for assistance with the Intel® Killer™ Wi-Fi 6 AX1650. ![]() Our understanding is that the behavior occurs using the Intel® generic drivers on two different models of wireless adapters.īecause we usually handle one issue and/or one product model/family by a thread in order to provide the correct information, proper tracking of issues, and due to troubleshooting may vary from one model to others, we will focus on this thread on providing assistance for the Intel® Wi-Fi 6E AX211. Hello you for posting on the Intel® communities. ![]()
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